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Customer Support

Enterprise support for Spyface AI APIs — technical help, incident reporting, integration guidance, and account assistance. Our team is built for production environments.

For faster resolution, please include your API name, environment (production/sandbox), request ID (if available), timestamps, and steps to reproduce.

Email Support

Support Email

Primary support channel for enterprise requests, incidents, and integrations.

hello@spyface.com
Tip: include “PROD” or “SANDBOX” in the subject for faster routing.

Office Address

Spyface Tech Company, LLC

30 N Gould St Ste N
Sheridan, WY 82801
United States

Support Scope

  • API incidents & degraded performance
  • Integration guidance & troubleshooting
  • Auth, keys, rate limits, and access questions
  • Billing, payouts/wallet, and account requests
  • Security & abuse reporting (Trust & Safety)

Submit a Support Request

Choose the related API, describe the issue, and attach logs/screenshots if available. For incidents, include a time range and impact details.

Please do not include secrets (API keys, passwords, full card data). Redact sensitive data.
You can also email hello@spyface.com.

Support Workflow

We triage requests by priority and impact. For incidents, include time range, affected region/market, and error samples.
Triage
We confirm scope, severity, and environment.
Investigation
We analyze traces, logs, and model signals.
Resolution
Fix, mitigation, and follow-up recommendations.

Location

Spyface Tech Company, LLC · 30 N Gould St Ste N · Sheridan, WY 82801 · USA

Quick Answers

  • Where do I find request IDs / traces?
    Use your gateway logs or integration middleware. Include timestamps and endpoint paths.
  • Do you support sandbox testing?
    Yes — indicate “Sandbox/Test” in the environment field for accurate routing.
  • Security or abuse report?
    Select “Security / Abuse Report” and avoid sending secrets. We’ll respond with secure handling steps.
  • Need docs or integration help?
    Use “Integration Help” and include your tech stack, language, and auth method.

Prefer Email?

Send a detailed report and we’ll route it to the right engineering team.

Compose Email Template